Everything Equine…Naturally

Return/Policies

Return Policy

Your business is very important to us. Our intent is to create or represent products and services of exceptional value. If you are not 100% satisfied with your purchase, please contact us immediately so we can remedy the situation. You can return or exchange your purchased product for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Please email Info@ThoughtfulEquestrian.com or call us at 815-477-9708 prior to returning anything to receive an RMA (return merchandise authorization) within 30 days of the purchase date.

Return merchandise with RMA number to:

Thoughtful Equestrian, LLC

4010 S. Cherry Valley Road
Woodstock, IL 60098

NOTE: Returns sent with no RMA number, will not be accepted.

We recommend using registered mail, UPS, or FedEx for all returns. 
Refunds will take up to 14 business days to process from the date that we receive the merchandise.

Questions? Send us an email at info@ThoughtfulEquestrian.com.

Warranty Policy

Thoughtful Equestrian, LLC (dba ThoughtfulEquestrian.com) passes on to Buyer the warranty it received (if any) from each product’s maker thereof for such non-Thoughtful Equestrian made products or components. Please email us at Info@ThoughtfulEquestrian.com for warranty on specific items.

Pricing; Order Acceptance; Payment; Sales Tax

All prices are displayed on this website are quoted in U.S. Dollars and are valid and effective only in the United States. All prices are subject to change without notice.

While we work hard to provide the most accurate and up to date product and pricing information, typographical errors may sometimes occur. Prices and product availability are subject to change without notice. We make every effort to confirm orders by email, however the receipt of an email order confirmation does not constitute the acceptance of an order our confirmation of an offer to sell a product. We may also require verification of information prior to the acceptance and/or shipment of any order. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse to sell to any customer or cancel or delay any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit department. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. For your convenience, you will not be charged until your payment method is authorized and your order is ready to be shipped but if your order is canceled after your credit card has been charged but prior to shipment, we will issue a credit to your credit card in the amount of the charge.

Sales Tax

Illinois residents will be charged sales tax based on their ship to address. Customers purchasing products for delivery outside of Illinois are required to claim appropriate sales taxes and use the applicable taxes in their jurisdiction. Tax exemption certificates cannot be accepted on any orders.

What is your shipping policy?

When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. We offer shipping via United States Postal Service within the United States and U.S. territories.  At this time we cannot offer shipping to APO/FPO or International locations.

We strive to ship orders placed online within 2 business days.

**P.O. Boxes** If you would like your order delivered to a P.O. we must ship via the U.S. Postal Service (USPS) as your shipping method.

Shipping Charges

When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website. We offer shipping within the United States, and U.S. territories. We cannot offer shipping to APO/FPO at this time. All purchases from this website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carrier for damaged and/or lost shipments. The purchaser is responsible for all shipping costs. Upon shipment, we will make every attempt to email to you a tracking number. We are not responsible for inaccurate or invalid email addresses.

Disclaimer

This site is for informational purposes only. The information and/or opinions provided by clinicians or specialists do not necessarily represent the opinions of Thoughtful Equestrian, LLC. Use any information provided at your sole risk. Engaging in equine activities can be dangerous and even life threatening. Any information gained on this or any associated site or by any clinicians or specialists engaged by this site is to be used at your sole discretion and risk.